Return Policy

We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the process super easy for you.We accept returns postmarked within 30 days of the original purchase date.

 

How Do I Return or Exchange an Order?

You can follow the steps below to make a return or exchange:
(1) Contact customer service email service@curveshine.com
(2) Fill in the return information in the Customer Service Email,and we will give you our return warehouse address.
(3) Pack the product, contact the delivery company to arrange the return.
(4) We will confirm the parcel immediately after we receive the return.

*Please do not return your products directly to the address on the package that you have received. The return address that provided by our customer service is available only! Any return or exchange will be valid when it is accepted by our customer service center.

 

Return

  • Submit your specific return reasons in the email service@curveshine.com 
  • Returns of products purchased on curveshine.com must be made within 30 days of placing the order. We require that all returned items be in new condition in the original packaging with the original tags still attached. Your return must be postmarked within 7 days after return request approval.
  • The refund would be back to the customer's payment account in 3-7 business days once the return parcel is received and checked.


Exchanges

  • To begin your exchange, submit your specific item information you want to exchange in the email service@curveshine.com
  • Exchanges of products purchased on curveshine.com must be made within 30 days of placing the order. We require that all exchanged items be in new condition in the original packaging with the original tags still attached. Your return must be postmarked within 7 days after exchange request approval.

 

Cancel

  • Order within 24hrs can be canceled freely.
  • A handling fee would be charged for orders within 24-48hrs, whose amount is 15% of the order amount.
  • Orders over 48 hours cannot be canceled.
  • Submit your specific cancel reasons inin the email service@curveshine.com
  • The refund would be back to the customer's payment account in 3-7 business days once the cancel request is approved.


Special Notice

  • If the product is not damaged or mis-sent, customers will be responsible for the charges of the return/exchange shipping.
  • To be eligible for a return/exchange, items must be returned in new & unused condition, with all original packaging and tags attached.
  • Initial shipping charges cannot be refunded.
  • The discount order or used Items can not be returned or exchanged.
  • Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
  • Curveshine reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.
  • Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.

     

    Refunds

    If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.

    We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.

     

    Package Returned 

    • Please inform us the return tracking number after you returned your items.
    • In case you have any other questions, please do not hesitate to get in touch with our customer service: service@curveshine.com